When you book with Edge Sports and Activities Ltd, we want you to be completely satisfied with the service we offer from the moment you book to when you collect your child after their course experience. Below are the booking terms and conditions which let you know what to expect from Edge Sports and Activities Ltd and what we expect from you. We will always try to do the best by your child, make sure they are safe and conduct ourselves with integrity and honesty. If you have any questions about our Terms and Conditions, please contact us via email at info@edgesportsandactivities.com or call us on 07812 104128.
Definitions
Purchaser is the person making the booking which may or may not be the parent.
Booking
Bookings placed online, and over the telephone will be confirmed by email. We only post confirmation where the purchaser does not have an email account. Full payment constitutes acceptance of these booking terms and conditions. Please check the booking confirmation email carefully to ensure the dates, location and details are correct and as expected – please inform us as soon as possible with any discrepancies at least 10 days before the swim course(s) starts.
Term time swim courses – Bookings can only be confirmed once either the non-refundable deposit of £35 or full payment has been received.
Holiday intensive swim courses – Bookings can only be confirmed once full payment has been received, which must be received within 2 days of provisional booking otherwise it will be cancelled.
Payment
Edge Sports and Activities Ltd accepts payment by BACS and secured online invoice system. A booking is only confirmed once we have received full payment.
All bookings must be paid in full 10 days prior to the start of term-time courses (non-refundable deposit of £35 must be received 2-day after making a booking), and holiday courses must be paid in full 2 days after making a booking. Bookings can still be made up until the start (or during) of any course, but payment must be made in full at the time of booking. If full payment has not been received by this deadline, the booking will be cancelled. Please get in contact with us if there is a problem with meeting payment deadlines. Bookings that qualify for any promotional offers, need to be paid in full at the time of booking via BACS, or the secured online invoice payment system.
Late payments – All payment invoices must be paid by the due date or will incur a £8 administrative fee. If you anticipate any difficulties in meeting the payment deadlines or require any assistance in setting up a more convenient payment plan, please let us know by email so that we can keep a record and no additional fee will be charged.
Edge Sports and Activities Ltd reserves the right to claim statutory interest at the current Bank of England base rate % at the date the debt becomes overdue in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Changes to your booking – Swimming Course(s)
You can change booking dates for free any time up to 7 days before the date you would like to change – as long as it is within the current season for the swim course, and there is availability. Changes made less than 7 days prior to the date you would like to change will incur a £10 administration fee. All changes to bookings can only be made over the phone and unfortunately; a phone message/voicemail does not constitute confirmation of your requested date change. If you have booked a full week then we can only move the booking as a full week, not split across multiple weeks, unless you are happy to pay the extra cost to split a whole week into days. Please contact call us to request date changes on 07812 104128.
Cancellations & refunds
You can cancel a swimming course(s) booking up to 10 days before the first date of your booking. We will refund all monies paid minus a 25% charge fee for cancellation, and the non-refundable deposit payment. If cancellation is less than 10 days before the first date of the booking, unfortunately, we are unable to refund any monies.
If you miss a group swimming lesson due to illness, holiday or any other reason we will not refund or apply a lesson credit. The space is booked and paid for, for the entire term/course. We are not able to swap your child’s day for another week or two if you are unable to make the swim session/course day.
Private lessons require 24 hours for them to be cancelled, and the lesson will then be credited/rescheduled at a later date. If there is repeated cancellation of private lessons by the same individual, then your booking will possibly be cancelled due to the continuous cancelled. Finally, there may be occasions when we have to cancel private lessons due to staff illness/shortages, and in this instance, lessons will be credited/rescheduled.
With regards to Edge Swim School, it may take younger children a couple of weeks or so to settle into the lessons, especially if it is their first ever lesson or first time not swimming with their parents. We are very experienced in dealing with this and will always persevere and include songs and games to help the children get to know ourselves and the lessons.
In exceptional circumstances, Edge Sports and Activities Ltd may have to cancel particular dates for reasons such as insufficient numbers or problems with the hired facilities. In this event, we will try and inform you at the earliest time possible and offer alternative options if available, or refund all monies paid for the dates cancelled.
If for any reason we have to cancel a lesson we will, where possible, add additional dates into the term, usually during half term or holidays to make up the swim. If you are unable to attend the make up date we will apply a lesson credit to your following terms’ invoice, or refund if you are leaving at the end of term.
Available Dates and Swimming Course(s)
Information given on the website and in printed materials is correct at the time of publishing and printing. We may need to change dates, location or activity options due to unforeseen circumstances (or adverse weather), but we will endeavour to inform you as soon as possible.
Personal Property
Edge Sports and Activities Ltd does not accept responsibility and/or liability for any lost or damage howsoever caused to personal property or possessions brought onto the poolside/left in the changing rooms. Any personal property that is found will be kept until the end of each term, and if not claimed, will then be disposed of.
Waiting Lists
If the course(s) you require is fully booked you will be placed on a waiting list. In the event of cancellations Edge Sports and Activities Ltd will contact you then your child will be booked onto the event.
Insurance and Liability
Both Public Liability, and self-indemnity Insurance cover all children, and staff under Edge Sports and Activities Ltd care. Copies of our certificates can be seen on request, or at www.edgesportsandactivities.com
Special Requirements (Medical Conditions, Learning Difficulties or SEN Diagnosis/assessments taking place)
Every child has access to the same opportunities, although some children may have specific medical, physical or behavioural requirements that need to be taken into account prior to participating in activities. The needs of each child vary, so decisions on how best to include children into our programme, are made on a case-by-case basis. We request that parents of children with specific needs contact us to discuss how we can best accommodate their child, and consider whether any special arrangements need to be made. We may need to assess an individual’s need and find the most appropriate means of participation. Please note we cannot provide for children requiring personal care, including toileting.
Illness and First Aid
It is the purchaser’s responsibility to inform Edge Sports and Activities Ltd at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements, so that we can make provision for the child’s specific needs. If this information is not provided we reserve the right to exclude the child from some or all activities.
If a child is deemed too ill upon arrival, we reserve the right to refuse participation until the child has been symptom free for at least 24 hours. If a child requires medication, our staff can only administer medication if it is specifically prescribed for that child, by a health professional. Appropriate First Aid will be administered to children in the event of an accident while under Edge Sports and Activities Ltd care. If the accident is more serious, we may need to call the emergency services and will immediately inform parents.
We keep a record of all medication administered to children whilst on either Edge Sports and Activities Ltd swim course(s). Please inform us if medication is required and to be given when booking through the Medical conditions/allergies section on the booking form. If you do not want our staff to administer the medication then please indicate so on the booking form.
Photography and Video
On occasions, Edge Sports and Activities Ltd may employ the services of a suitable and CRB/DBS cleared photographer to take marketing pictures/videos. If you do not wish for your child to be in any marketing materials please let us know by contacting us via email at info@edgesportsandactivities.com or call us on 07812 104128.
Parents/Guardian are prohibited from the taking of photos and video recordings are not permitted under any circumstances while the swimming lessons are in progress due to child protection guidelines.
Importantly, this includes the use of phones in the changing rooms, or hallways, and includes any use of the photo or video function (even if you are taking pictures or video of yourself).
Parents / Guardians of any children (swimming or not swimming) who have their own mobiles or smart devices will need to make sure they are not using them to take photos/videos while around the poolside/changing room areas.
Changing room procedures
In the interest of safety and comfort of all our swimmers and in accordance with the Swim England safeguarding policy, we ask that all adults only access their gender appropriate changing room. Children of 8 years of age and above are also required to change in the gender correct changing room
To summarize: I.E Dads – please only ever access/use the male changing rooms, irrespective of the gender of your child. Mums – please only ever access/use the female changing rooms, irrespective of the gender of your child.
If your child is over 8 and of the opposite gender, they are asked to change on their own.
The policy and more detail can be found here if you would like more information Please refer here.
Equal Opportunities and Child Protection
Edge Sports and Activities Ltd is an equal opportunities employer and welcomes all children regardless of their gender, ability, race or religion. Each child attending our course(s) is of equal value and is entitled to equal access to opportunity. It is vital that we are made aware of any medical condition, learning difficulties or SEN diagnosis/assessments taking place. This is to ensure that we can meet their needs within our lesson structure. We may need to assess an individual’s need and find the most appropriate means of participation. We operate a zero tolerance policy to discrimination or bullying of any kind.
Child Exclusion
Edge Sports and Activities Ltd reserves the right to exclude any child for any reason, including but not limited to inappropriate parent or child behaviour, illness and bullying. Refunds will not be offered for remaining days when a child is excluded. No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result.
Feedback
We want to give your children the most amazing experience possible, and give you peace of mind that you have chosen the best for your child. If you are not entirely satisfied with our service, please let us know as soon as possible so we have the opportunity to resolve it right away. Let your sports course/activity club co-ordinator know as soon as possible if you have any complaints or concerns, or contact us on info@edgesportsandactivities.com or call us on 07812 104128. We will do everything we reasonably can to put wrongs right.
Policies and Procedures
For full details please email us at info@edgesportsandactivities.com
Please see our Privacy Policy
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
The below terms and conditions apply to the use of Edge Sports and Activities Ltd Website and by accessing this Website and/or booking either a sports course/activity club you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
If you have any further questions about the Website terms and conditions please contact us via email at info@edgesportsandactivities.com or call us on 07812 104128.
Definitions
“Conditions” means these terms and conditions and the Special Conditions; “Service” means a service listed on the Website. “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration for booking purposes; “We/us” means Edge Sports and Activities Ltd; “Website” means the website located at www.edgesportsandactivties.com or any URL which may replace or redirect to it; “Cookies” means small text files which our Website places on your computer’s hard drive to store information about your visit and to identify your computer when you come back; “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and “You” means a user of this Website.
Use of the website
Access
You are provided with access to this Website in accordance with these Conditions and any bookings placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that:
- The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will notify us immediately of any changes to the Personal Information by contacting us by email at info@edgesportsandactivities.com or calling us on 07812 104128 during normal working hours.
- You agree not to impersonate any other person or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account and/or your Personal Information.
Our rights
We reserve the right to:
- Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (a) the privacy practices of such websites, (b) the content of such websites, including (without limitation) any advertising, content, services, goods or other materials or services on or available from such websites or resources or (c) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, services, goods or other materials or services available on such external websites or resources.
Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it secure and we will fully comply with all applicable UK Data Protection Act and consumer legislation.
When you book via this Website, we will ask you to input and will collect Personal Information from you including your name, children’s details that are legally required, e-mail address, billing address, telephone number, service selections and payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of the Website that were viewed during your visit, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the terms of the Data Protection Act. We use your information only for the following purposes:
- Processing your bookings;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content to you;
- To administer this website;
- To notify you of services or special offers that may be of interest to you. You may unsubscribe from this once your registration has been processed.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When booking either sports course(s)/activity club(s)online, you will be given the option to receive information from Edge Sports and Activities Ltd by post, e-mail or telephone, about services, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe link in promotional e-mails, or by emailing us at info@edgesportsandactivities.com or calling us on 07812 104128 during normal office hours.
Your Personal Information may be disclosed to other relevant businesses within the Edge Sports and Activities Ltd and to reputable third parties who may help process your booking. We require that all third parties treat your Personal Information as confidential and to fully comply with UK Data Protection and consumer legislation. We will not release your Personal Information to any company outside of Edge Sports and Activities Ltd for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
We use Cookies to keep track of your current sports course(s)/activity club(s) bookings to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.
General
Edge Sports and Activities Ltd is based in England. Access to the Content may not be legal by certain persons or in certain countries. If you access the Website from outside England, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.
LIABILITY
The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these Conditions shall however exclude or limit the Company’s liability for:
(a) death or personal injury caused by the Company’s negligence
(b) fraud; or
(c) any liability which cannot be excluded or limited under applicable law;
Users Conduct of the Website
You understand that all information, data, text, animation, software, photographs, graphics, messages, or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not the company, are entirely responsible for all Content that you post, e-mail, or otherwise transmit via the Website. Under no circumstances will the Company be liable in any way for any content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any content posted, e-mailed, or otherwise transmitted via the sites services.
You agree to not use the Website to:
- Upload, post, e-mail or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
- Impersonate any person or entity, including, but not limited to, the Company official, or falsely state or otherwise misrepresent your affiliation with a person or entity;
- Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the sites and the companies services;
- Upload, post, e-mail or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
- Upload, post, e-mail, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights (“Rights”) of any party;
- Upload, post, e-mail, or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation that are designated for such purpose;
- Upload, post, e-mail, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- Interfere with or disrupt the sites services or servers or networks connected to the sites services, or disobey any requirements, procedures, policies, or regulations of networks connected to the sites services;
- Intentionally or unintentionally violate any applicable local, state, national, or international law, or any regulations having the force of law;
- “stalk” or otherwise harass another;
- Collect or store personal data about other users.
You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. You acknowledge and agree that the Company may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the T&C’s; (c) respond to claims that any content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of the Website, its users, and the public.
You understand that the technical processing and transmission of the Websites, including content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Disclaimer of Warranties
You expressly understand and agree that:
- Your use of the Website is at your sole risk. The Website are provided “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind whether express or implied.
- The Company makes no warranty that (a) the Website will meet your requirements, (b) the Website will be uninterrupted, timely, secure, or error free, (c) The results that maybe obtained from the use of the Website will be accurate or reliable, (d) The quality of any services, information, or other material obtained by you through the Website will meet your expectations, and (e) any errors in the material will be corrected.
- Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
- No advice or information, whether oral or written, obtained by you from The Company or through or from the Website shall create any warranty not expressly stated in the Terms and Conditions.
Limitations of Liability
You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from (a) The user or the inability to use the Website (b) The cost of procurement of substitute services resulting from any data, information, or services purchased or obtained or messages received or transactions entered into, through or from the Website, (c) Unauthorised access to or alteration of your transmissions or data, (d) Statements or conduct of any third party of the Website, or (e) any other matter relating to the Website.
Copyrights and Copyrights Agents
All text, graphics and multimedia content available from the entry point URL: www.edgesportsandactivities.com and pages within that domain (the “Website”), and all related code (including but not limited to HTML, other mark-up languages, and all scripts) within the Website are the property of the Company and/or its affiliates. All material on the Website, including (but not limited to) images, illustrations, audio clips and video clips, is protected by copyrights that are owned or controlled by the Company or by other parties that have licensed their material to the Company (or posted to the Website pursuant to a user agreement with the Company). Material from the Website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Modification of the materials, or use of the materials for any other purpose is a violation of copyright and other proprietary rights. The use of any such material on any other Web site or computer environment is prohibited.
The vast majority of the information contained in the Website is based upon the personal experiences of the Directors & Staff of the Company. This includes a combined professional experience of over 40 years plus coaching/teaching at a professional level. The Company has made every effort to secure appropriate licenses and clearances for all proprietary intellectual properties used on the Website. If any company or individual feels they have any cause for complaint regarding the content in the Website or have reasons to believe there are any alleged intellectual property rights infringements, please contact us at info@edgesportsandactivities.com outlining your specific concerns and the Company will endeavour to address these issues sensibly and realistically. The Company respects the intellectual property of others, and we ask our users to do the same.
General Information
The Website is operated and controlled by the Company Edge Sports and Activities Ltd in England. You expressly agree that exclusive jurisdiction for any dispute with the Company, or in any way relating to your use of the Website, resides in the English courts, and you further agree and expressly consent to the exercise of personal jurisdiction in the English courts in connection with any such dispute including any claim involving the Company or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
These Terms and Conditions are governed by the laws of England, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
Exclusions and Limitations
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of sections titled “Disclaimer of Warranties” and “Limitation of Liability” may not apply to you.
Notice
Notices to you may be made via either e-mail or regular mail. The Website may also provide notices of changes to the T&C’s or other matters by displaying notices or links to notices to you generally on the Website.
No Resale of Service
You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Sites services, use of the Website, or access to the Website.
Complete Agreement
These terms and conditions constitute the entire agreement between you and The Company with respect to the use of the Website and any content contained therein.
Violations
Report any violations of the Terms of Service to info@edgesportsandactivities.com
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE.
This Privacy Policy relates to customer data processed and stored by Edge Sports and Activities Ltd.
This Privacy Policy informs customers and users about the collection, use and sharing of personal information we collect on our websites, online application form and business related contact (direct emails, telephone calls, SMS, face-to-face).
This Privacy Policy is designed to protect you, our users by informing you how personal information is collected, how we look after that information and with whom we share it.
Edge Sports and Activities Ltd is committed to complying with the Data Protection Act 1998, the General Data Protection Regulation (GDPR) May 2018 and The Privacy and Electronic Communications (EC Directive) Regulations 2003.
By using our website and using our services, you are consenting to us processing your information in the ways stated here.
What information do we collect and why?
The basis on which we collect and process your data is usually through legitimate interest. Sometimes there is a contractual reason such as being able to process a refund. Occasionally there may be a legal reason for collecting data, such as for employees when we have to collect the information for the HMRC, or, should you have an accident, we may need to provide details of this to the relevant health and safety authorities.
The information we collect may include any of the following:
Any personal details you give us
Information you type into our websites or provide to one of our staff when you use our services, make a booking. This information may include your personal contact data. We use this to provide you with the services you request, tell you about services you are eligible for, to keep in contact with you, manage your membership and the services we provide. If you contact us by email, via the website, in person or by telephone we may keep a record of your contact information and enquiry and may subsequently use your contact details to respond to your enquiry.
Details of your transactions.
We collect data for the booking you make out through our websites and services, so that we can administer the services you have with us. Please note that we never store your payment details on our website. We only collect payment details when issuing a refund. These details are destroyed once the refund has been issued.
Details of your transactions
Sensitive Health Data
We collect some personal health data on your child/ren you provide to us when registering and signing up for our services. We collect this information to ensure we are offering you the right services.
Banking data
We do not store your bank details. We only request and collect bank details when issuing a refund. These details are destroyed once the refund has been issued.
Information about website visits including IP address.
The IP address is your computer’s individual identification number.
We use your IP address to capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit.
Cookies
When you visit one of our websites, we collect standard internet log information for statistical purposes.
- We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
- We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our sites with personally identifying information from any source.
- When we collect personal information, for example via an online booking form, we will explain what we intend to do with it.
Using cookies helps us to improve our site and to deliver a better and more personalised service.
Our websites contain links to various third party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
Customer feedback
We will record customer comments and surveys about how we are performing
Your communications preferences.
We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.
Data relating to children
Our services are used by people of all ages. We collect personal information from individuals under the age of 13 but this information must be provided by a parent or guardian. We only collect this data in order to provide the services that you request from us.
How do we store and protect your personal information?
These are the basic guidelines we use to look after your personal data.
- We maintain secure systems to protect your personal information
- We respect your wishes about how we contact you, whether by post, telephone, email or text message
- We will update your information or preferences promptly when you ask us to
- We will respond fully to requests from you to see the information that we hold on you.
- We will not hold your personal information for longer than is necessary for our legitimate business purposes.
- We follow strict procedures when storing or handling information that you have given us.
- We will never sell your personal information to a third party.
Retention Policy
We retain personal information as long as we consider it useful to contact you, or as needed to comply with our legal obligations. Where data is not needed for legal or statutory purposes we will delete this information if you request. See the contacts section to request your data to be deleted.
Marketing Partners
We will never sell your personal information to any third party for marketing or other purposes.
How do we use your information?
We use your information to help us provide and improve our services for you. We may use your information in the following ways.
- To provide you with any services that you have purchased or receive free as part of a health or other scheme
- To check your identity
- To check your eligibility where appropriate
- To update our records with any new information you give us
- To notify you if we will be unable to provide a service you have booked before
- To provide marketing communications (unless you have unsubscribed)
- For research and analysis so we can develop and improve our services for your benefit
- To tailor our communications to you to ensure relevance (if you do not want us to do this please contact us using the details below)
- To comply with legal requirements.
- To safeguard users of our services
Please be aware that all staff at Edge Sports and Activities Ltd have a legal duty to respond if we suspect a child may be suffering a form of abuse, or if a child discloses information to us. We take this responsibility very seriously and expect all of our staff to be vigilant for the signs of abuse. Edge Sports and Activities Ltd train all staff in spotting the signs of abuse and the procedures to take in the case of a disclosure.
Keeping you updated
There are certain communications we need to send to you so we can provide our services. We call these service communications and include for example notices about your booking, cancellations, venue updates. We would not be able to provide you with services if we did not send these.
We may from time to time contact you about our services or products we think you might find interesting by email,, but only if you not unsubscribed.
If you do not want us to contact you other than for service emails let us know when you next visit us or contact us using the details below or click on the ‘unsubscribe’ link on any emails we send. You may also opt-out of email or any other communications by emailing us on andy@edgesportsandactivites.com or by text, telephone on 07812104128.
Accuracy of data
We will always try to ensure the data we hold about you is accurate and relevant. If you believe the information we hold about you is out of date or incorrect, please tell a member of staff or see the contacting us section below.
Seeing your data – subject access request
The Data Protection Act 1998 and the General Data Protection Regulation give you the right to know what personal information we hold about you. This is called a Subject Access Request. If you would like to make a request you should write to Andy Cooper – see contacting us section.
Removing your data
If you no longer use our services and products and wish us to delete your personal data we will do this if there are no legal or statutory regulations requiring us to keep this information. Please write to Andy Cooper – see contacting us section.
Restricting processing
You can contact us using the details below to restrict the processing of your data including some processing we do under legitimate business interests.
Complaints about how we manage your data
If you are not happy about the way we manage your data please contact us as quickly as possible – please write to Andy Cooper – see contacting us section.
Information Commissioner’s Office (ICO)
The ICO is the UK’s independent authority set up to uphold information rights. You have the right to contact them should you wish. Details can be found on their website: www.ico.org.uk
Changes to this privacy policy
This policy may be updated from time to time on this page. If you have any questions or comments about our Privacy Policy or how we use your personal information please contact Andy Cooper – see contacting us section.
Contacting us
In most instances it is best to contact us. We can deal with most of your queries here.
You can also contact us through our contacts pages on our website
Alternatively, you can write or email Andy Cooper on 07812 104 128 or andy@edgesportsandactivites.com. Andy is the Director, founder and data controller.
Hillside
62 Ackender Road,
Alton
Hamphire
GU34 1JS